Last Updated: 03/10/2024
This Privacy Policy outlines the practices and policies governing the collection, use, and disclosure of personal information and anonymized usage and diagnostics data for the Netzero ("we," "us," or "our") mobile application, available on the App Store and Play Store ("the App").
When you use the App, we may collect the following information:
a. Email Address: When you create an account on the App, we collect your email address to provide you with access to the App's functionality and to communicate with you regarding your account, updates, and important information related to our services. Your email will not be shared with third parties.
b. Location: You may provide approximate location data at the city level to enable localized services, such as solar generation estimates and weather. This data is only collected if you explicitly provide it. We do not store your precise location data and only utilize this information to enhance the functionality of the App.
c. Energy Data: The App collects energy data, including solar generation, home usage, battery usage, and grid import/export, to provide you with analytics, insights, and features aimed at optimizing your energy usage.
d. Hardware Diagnostics: The App may collect hardware diagnostics data from your devices, including batteries, inverters, and gateways, to collect more detailed energy data, monitor hardware performance, and identify potential issues. This data helps ensure the reliability and efficiency of your energy system and improve the overall user experience.
e. Anonymized Usage Data: We collect anonymized data related to your usage of the App, such as the features you use, the duration of your sessions, and the frequency of your interactions with the App. This data is aggregated and anonymized to help us understand how users interact with the App and improve its performance and user experience.
f. Diagnostics Data: We may collect diagnostic information related to the performance of the App on your device. This may include information about crashes, errors, and system information. This data is used solely for the purpose of identifying and addressing technical issues to improve the App's stability and functionality.
We do not share your personal information with third parties. However, we may share anonymized and aggregated usage and diagnostics data with trusted third-party service providers for analytics, app performance optimization, and statistical analysis. These third parties are prohibited from using your data for any purpose other than the specific services they provide to us.
The App may use third-party services or APIs that are essential for its functionality. These services may have their own privacy policies that govern how they collect, use, and disclose your data. We recommend that you review the privacy policies of these third-party services to understand how your data is handled by them. Please note that we are not responsible for the data practices of these third-party services:
To delete your account and associated data, visit https://www.netzeroapp.io/delete_account and follow the process outlined on the page.
We do not knowingly collect or solicit personal information from children under the age of 13. If you are under 13, please do not use the App or provide any personal information. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at info@netzeroapp.io so that we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in the App's features or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you have any questions or concerns about this Privacy Policy or the practices of the App, please contact us at info@netzeroapp.io. By using the Netzero App, you agree to the terms outlined in this Privacy Policy.